Frequently Asked Questions
Everything you need to know about your MADMIA style journey.
How long does shipping take for my order?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, socks and hair accessories must be unopened to qualify for a refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I know what size to buy?
Most of our products are 'one size fits most' for specific age ranges. You can find a detailed size guide on each product page to ensure the perfect fit for kids and adults alike.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.
Are MADMIA products ethically made?
Absolutely. We pride ourselves on high-quality craftsmanship and ensure that all our manufacturing partners adhere to fair labor practices and safety standards.